top of page

POLICIES

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions. 

TERMS & CONDITIONS - THE BASICS 

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

WHAT TO INCLUDE IN THE T&C DOCUMENT

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

Privacy Policy

A LEGAL DISCLAIMER

This Privacy Policy explains how Le Soleil (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when you visit our website and interact with us. We are committed to ensuring the privacy and security of your personal information. By accessing our website and providing your personal information, you consent to the practices outlined in this Privacy Policy.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, postal address, and phone number when you interact with our website or contact us.

Usage Information: We may collect non-personal information about how you interact with our website, such as your IP address, browser type, device information, and website activity
Cookies: We may use cookies and similar technologies to enhance your browsing experience. These cookies may collect information about your preferences and activities on our website

Use of Collected Information

  • Use of Collected Information: Personal Information: We may use your personal information to: Provide and personalize our services to fulfill your orders and requests. Communicate with you regarding your inquiries, orders, and other relevant information. Send you promotional offers, newsletters, and updates (if you opt-in to receive them). Improve our website and services based on your feedback and preferences. Usage Information: We may use the collected non-personal information for statistical analysis, website optimization, and functionality improvement.

  • Data Sharing and Disclosure: Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, managing customer orders, and delivering our services. These providers are obligated to keep your information confidential and are not permitted to use it for any other purposes. Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request.

  • Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  • Your Choices: Opting Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. However, we may still send you non-promotional emails related to your orders or inquiries. Cookie Management: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your browsing experience on our website.

  • Children’s Privacy: Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.

  • Updates to the Privacy Policy: We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective when posted on this page, so please review it periodically.

  • Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@lesoleil.com.

  • By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information.

Refund Policy

A LEGAL DISCLAIMER

If you would like to make a return, please contact us within 14 days of receiving your package. Returns are accepted in the form of Store Credit only. You will be responsible for the return shipping costs. Store Credit will only apply to the product, not the shipping cost. All jewelry must be returned unworn and in its original condition and packaging. Due to hygiene reasons, earrings are NOT returnable. Le Soleil reserves the right to deny a return if the product does not meet our return policy requirements. You are responsible for items lost or damaged during return shipping; we recommend shipping with tracking and insurance.

Lost or Damaged Parcels

For parcels shipped with tracking and insurance, any lost or damaged parcels can be claimed through the corresponding shipping provider

Returned Mail

All parcels returned to sender will be disposed of upon return to our shipping carriers. Ensure the correct shipping address is provided on the order. We will not send a replacement parcel or offer a refund if the parcel is returned to sender due to an incorrect address provided by you or the parcel being unclaimed upon delivery attempt.

Double-check the shipping address before checking out. We are not responsible for packages shipped to the wrong address. It is the buyer’s responsibility to ensure all shipping information is correct when placing the order. Parcels returned to sender due to incomplete or inaccurate addresses will be disposed of upon return to our shipping carriers. We will not send replacement parcels due to incorrect addresses

bottom of page